Data Deletion Instructions
iCook Social member App (iPhone and iPad)
This section covers member accounts and the customer, sharing, training and settlement records used by the iCook Social member App. It is separate from the connected social-account instructions for the Hub below.
Responsible operator: Xu Zhang. Email xu@icook.cloud with the subject “iCook Social member data deletion”, your account email or member identifier, and the records you want us to review. Do not send your password. Requests concerning another person's customer records require appropriate authority.
We verify identity and authority, acknowledge receipt within 7 days, and delete data eligible for deletion with a response within 30 days. If settlement records or backups must be retained, our response explains the records retained, the reason and the expected retention period; their use is restricted to that purpose.
Signing out only removes the local session. Account deactivation does not automatically erase associated records. Requests are handled manually; the member App has no account-creation screen or automated account-deletion button. See the member App privacy policy for scope and retention details.
成员 App 数据删除：由 Xu Zhang 通过 xu@icook.cloud 人工受理。请说明账号邮箱或成员标识及希望处理的成员、客户、分享、培训或结算记录，不要发送密码。核验身份及处理权限后，7 天内确认收到、30 天内删除可删除数据并反馈。需要保留的结算或备份数据，会说明原因、预计期限并限制用途。退出登录或停用账号不等于删除服务记录。详见成员 App 隐私政策。
Connected social accounts in iCook Social Hub
iCook Social Hub stores access tokens, profile basics, published content and performance totals for the social media accounts that iCook staff connect to it. What we store is described in our Privacy Policy. You can remove that data in any of the three ways below.
1. Disconnect the account in the hub
An iCook staff member opens the channel in iCook Social Hub and chooses to disconnect it. The access token for that account is deleted at once, and the hub can no longer publish to or read from the account.
2. Remove the app on the platform
- Facebook: Settings and privacy > Settings > Business integrations, select iCook Social Hub, then Remove.
- Instagram: Settings > Website permissions > Apps and websites, select iCook Social Hub, then Remove.
- LinkedIn: Settings > Data privacy > Permitted services, select iCook Social Hub, then Remove.
This revokes our access on the platform side. To also delete what the hub already holds, use option 3.
3. Ask us to delete everything
Email xu@icook.cloud with the subject "Data deletion request" and the name or link of the account. We will:
- confirm we received your request within 7 days;
- delete the account's access tokens, profile basics, stored content, media and performance data from the hub within 30 days;
- email you when the deletion is complete.
Posts already published on a platform stay there until they are deleted on that platform. If you ask, we will delete the posts we published through the hub as part of the same request.
数据删除说明（中文）
iCook Social Hub 为员工连接的社交媒体账号保存访问令牌、账号基本信息、已发布内容和效果汇总数字，详见隐私政策。删除方式三种：
- 在中枢断开账号：员工在中枢里断开该频道，该账号的访问令牌立即删除，中枢再也无法向它发布或读取数据。
- 在平台上移除应用：Facebook「设置与隐私 > 设置 > 商务集成」、Instagram「设置 > 网站权限 > 应用和网站」、LinkedIn「设置 > 数据隐私 > 已许可的服务」中移除 iCook Social Hub，即撤销我们在平台侧的访问权限。
- 发邮件要求全部删除：发到 xu@icook.cloud，主题「Data deletion request」，写明账号名称或链接。我们 7 天内确认收到，30 天内删除该账号在中枢里的令牌、基本信息、内容、媒体与效果数据，完成后邮件告知。已发布在平台上的帖子需在平台删除；如有需要，我们会在同一请求里一并删除经中枢发布的帖子。